The Top Advantages and Disadvantages of Cloud Hosted PBX Systems
By Simon Skellon, Vice President, UK, Mitel In businesses and organisations across the world, rooms once humming with wires, black boxes and blinking lights now sit empty. In a phone cupboard, there’s...
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Hosted Telephony vs. the PBX
In a recent conversation with NEC the subject of hosted telephony compared to PBX came up for the first time in a while. Andrew Copper, Sales Director at NEC, had some interesting views on the...
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The Final Chapter?
Following Avaya’s entirely predictable fall in to US Chapter 11 bankruptcy Editor Ian Hunter examines the fallout taking place in the channel and the prospects for Avaya if and when it emerges from...
View ArticleGetting the most out of inbound: A Resellers Guide – pt.2
There’s no disputing that over the past few years the Channel (not to mention the world as a whole) has seen some huge changes. Last month Invosys’ Steve Glaister gave his take on how resellers can get...
View ArticleDrive Your Business Forward with SIP Unified Communications
By: Phil Bowers, Senior Marketing Manager, Grandstream Every business is always looking for ways to make their company more productive while increasing their bottom line. Most of the changes a business...
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The Telephony Bear Pit
To some, telephony may seem a bit ‘old hat’ these days as there are so many other mechanisms to communicate with your colleagues and customers. The truth of the matter is that voice is still at the...
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Open Source Disruption
Richard Smith, newly appointed Sales Director for UK and Ireland, at Sangoma Technologies shares his views on why he believes Open Source in Telecoms is going to be an industry disruptor. History...
View ArticleAccelerating with Mitel
Comms Business talks to Mitel’s recently appointed VP for UK/I and EMEA Channels Richard Roberts about the market and how he intends to support channel partners in their transition to cloud-enabled...
View ArticleWhat do SMB’s want from a phone system?
By Jim Machi is the Vice President of Marketing for Sangoma Each day, more and more SMBs are taking a step towards deploying a phone system which does more than just make and receive phone calls. They...
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Improving service through automation
Automated voices on customer service lines have become all the range for large consumer-focused enterprises but can resellers utilise such a solution, Craig Walker, VP of Cloud Services for Europe...
View ArticleThe secret is out – MyPhones
In this interview we talk to the new Sales Director of MyPhones, Paul Gibbs. Having recently moved from another prominent industry telephony brand, Gibbs explains what attracted him to the role and how...
View ArticleWhat a time to be selling hosted telephony!
As the nation suddenly becomes more conscious about flexible working, Comms Business Magazine talks to Richard Potts, Managing Director of Distributor North Supply, about the short-term challenges and...
View ArticleIP Interconnection – Why is it so vital?
As we transition to an all IP world, the future of interconnection is by no means certain. It’s vital that the industry is aware of the potential issues that could lie ahead. Tracey Wright, Chair of...
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Hosted Drivers
In this mini-feature we asked the market if the end of the ISDN network was still driving the uptake of hosted telephony? Paul Gibbs, Sales Director at MyPhones – “It wasn’t but now end users have...
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Disrupting with simplicity
Comms Business caught up with Graeme Geddes, head of Zoom Phone & Rooms, to find out more about the company’s evolving call routing and management options. Zoom Phone, the cloud phone service from...
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Continuing to refine your product
Four years on from its UK launch, Xelion is getting ready to release version 7.4. Comms Business caught up with Dave Reynolds, UK managing director, to find out more. Xelion was founded in the...
View ArticleOpenreach fires the starting gun on phasing out legacy analogue services
Matt Dexter, head of client partnerships at Openreach, explains how the company is preparing for the upcoming copper switch off. This summer has marked a significant milestone in the digital...
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Time for cloud telephony to shine
Cloud telephony is well established in the UK, but the awareness that is key to adoption has ramped up due to the events of 2020. Comms Business caught up with Jon Dailey, UK channel director at NFON...
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The rise of call recording
Call recording technologies are being used in a multitude of ways. Comms Business assesses the opportunities and challenges ahead. Traditionally, call recording has provided the last resort to resolve...
View ArticleA long history of innovation
Dr. Klaus von Rottkay, CEO of NFON, talks to Comms Business about his initial impressions of the pan-European cloud PBX provider and his future plans. Having worked on the software side of unified...
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